Remote IT support is a system that allows IT support service providers to resolve a customer's technical issues by connecting to their computer through a network or the Internet. This level of support goes beyond the capabilities of remote access software such as TeamViewer or RemotePC, providing solutions for any hardware and software related to the employee's entire workstation. The cost of IT support services varies based on the size of your organization, the complexity of your IT systems, and what your specific needs may be. Visual assistance ensures that any problems encountered by employees can be resolved immediately without loss of productivity, reducing the price of IT support services.
Remote IT support provides businesses with round-the-clock technical support, server maintenance, operating system support, and network management. Electric commissioned Forrester Consulting to conduct a total economic impact study (TEI) to estimate the potential return on investment (ROI) companies could receive by adopting Electric remote IT services. Electric offers businesses a 50% reduction in IT spend and standardized security across devices, applications and networks, whether on-site or remotely. Services you can get from a provider can vary greatly, from a dedicated hourly support team when you need it, to recurring monthly service contracts that provide everything from the help desk to network monitoring and management and VCIO level strategy. When hiring an external IT support company, small businesses can use either the IT services or breakdown repair model.
It can be difficult to find an “expert in all trades” IT person to support your business. However, with remote IT support, you can get access to experienced professionals who can provide reliable solutions for any technical issue.